InstaLingo Privacy Policy
Last updated: 2025-06-23
Thank you for choosing InstaLingo ("we", "our", "us").
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and safeguard your information when you visit https://instalingo.online and use our AI‑powered caption‑generation service (the "Service").
1. Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Account Data | Name, email, password hash | Create and secure your account |
| Uploaded Images | Photos you submit to generate captions | Provide the core Service |
| Generated Output | Captions, hashtags, analytics | Display in dashboard; improve models |
| Payment Metadata | Transaction ID, status (via Creem) | Subscription management, refunds |
| Usage Data | IP, browser, device, clicks | Analytics, fraud prevention |
| Cookies | Session & preference cookies | Keep you logged in, remember settings |
Sensitive card or bank data is processed only by Creem, Inc. We never store full payment details.
2. How We Use Information
- Deliver and maintain the Service
- Generate captions through third‑party AI providers (OpenAI, Anthropic, etc.)
- Send transactional messages (receipts, password reset)
- Provide customer support
- Enforce our Terms & Acceptable Content Policy
- Comply with legal obligations
3. Sharing
We share data only with:
| Recipient | Reason |
|---|---|
| Creem, Inc. | Payment processing & tax collection |
| Cloud & AI providers (Supabase, OpenAI, Google, Anthropic) | Hosting & caption generation |
| Analytics provider (Plausible) | Privacy‑preserving site analytics |
| Law enforcement | Only when required by law |
We never sell or rent your personal information.
4. International Transfers
Data is stored in the EU. When you access the Service, data may transfer internationally subject to Standard Contractual Clauses or equivalent safeguards.
5. Your Rights
Depending on your jurisdiction you may:
- Access, correct, delete or export your data
- Object or restrict certain processing
- Withdraw consent
Email privacy@instalingo.online to exercise rights. We respond within 30 days.
6. Security
We use TLS, encryption at rest, pseudonymisation and strict access controls. No method is 100% secure; use is at your own risk.
7. Retention
| Data | Retention |
|---|---|
| Account | Until deletion + 3 years for financial records |
| Uploaded images | 30 days (auto‑purged) unless saved |
| Captions & hashtags | While account active |
| Logs | 90 days |
8. Children
We do not knowingly collect data from anyone under 13. Contact us for deletion if you believe we have such data.
9. Changes
We may update this policy. We will notify you at least 7 days before changes take effect.
10. Contact
Email: privacy@instalingo.online